41% of providers now see denial rates above 10%. AR days are growing 5.2% year-over-year.
Every aging bucket is a claim that can still be won.
Of AR now sits beyond 90 days — up from the 20% benchmark that was once considered acceptable. Across 2,100 facilities, no one is meeting the old standard.
Per denied claim in 2023, up from $43.84 in 2022. Each denial costs more to fight every year.
Of providers report RCM staffing shortages. 40-biller teams still can't keep denial rates below 12%.
Hospitals lose an average of 4.8% of net revenue to denials. For a $500M system, that's $24M walking out the door every year.
Three redacted excerpts from appeal letters that reversed six-figure denials. The language is precise. The citations are specific. The results are on record.
"...Per InterQual 2024 criteria, the patient's presentation with [REDACTED] and documented [REDACTED] meets the threshold for inpatient level of care. The payer's reliance on [REDACTED] criteria fails to account for the attending physician's documented clinical judgment regarding... The denial letter does not cite specific clinical criteria that were not met, constituting a procedural deficiency under [REDACTED] regulations..."
"...The authorization number [REDACTED] was obtained on [REDACTED] and remains valid per the payer's own records, accessible via the provider portal as of [REDACTED]. The retroactive denial citing 'authorization not obtained' is factually incorrect and constitutes a bad faith claims practice under state statute [REDACTED]. Attached: authorization confirmation, portal screenshot timestamped [REDACTED], and call recording reference [REDACTED]..."
"...Per Schedule [REDACTED] of the executed provider agreement dated [REDACTED], the applicable rate for CPT [REDACTED] is [REDACTED]% of [REDACTED]. The remittance advice reflects payment at [REDACTED]%, a shortfall of $[REDACTED] per unit. Over the audit period [REDACTED] through [REDACTED], this systematic underpayment totals $[REDACTED] across [REDACTED] claims. We request immediate remittance of the balance and a prospective rate correction..."
decrease in annual denials within 18 months of deployment — achieved through predictive denial prevention and automated appeal workflows.
of revenue at risk retained after payer audits targeted high-frequency CPT codes. Contract underpayments identified and recovered.
in revenue risk mitigated through proactive revenue integrity monitoring across 14 facilities and 6 payer contracts.
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